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 Main Page Offset Printing High-Speed Color High-Volume Copies Typesetting/Graphics Bindery & Finishing Locations & Contact F.A.Q.'s |
Frequently Asked Questions...General...1. What applications can I use? File Guidelines...1. What are your guidelines for file submission? Sending & Receiving...1. By what different methods do you accept
files? Font / Color / Imaging...1. Why do I need to send my fonts?
What applications can I use? [TOP]We Accept the Following Applications:
How do I create files to send to you? [TOP]Any questions regarding the creating of files or how to use any of the software applications or to fix any problems should be directed to the manufacturer of the software in question.
What is a Proof? [TOP]It is a layout (in black or color) of your job as it will be printed. Please be sure to check your proof thoroughly, as we will not be responsible for errors once a proof is approved.
Why do you charge to fix my files? [TOP]Our prices to you (our customer) are set assuming that all specifications have been followed according to our guidelines. In cases where these specifications are not followed, additional handling and corrections incur additional cost. We have an internal group of application specialists that handle order corrections. These corrections (and the additional cost involved in making them) require us to charge for this service. Our charges are based on an average hourly rate, and the average time necessary for routing, correction and reprocessing of your order.
Do you offer free pickup and delivery? [TOP]We offer free pickup and delivery to all Honolulu 968- zip codes. Free delivery is available outside the 968- zip codes for purchases over $200. For orders outside the 968- zip codes will be shipped via UPS or will incur a nominal fee.
By what different methods do you accept files? [TOP]We can accept electronic orders in their native format via:
Is it better to send files by e-mail or disk? [TOP]Sending files via disk is preferable, especially for larger files. We have a 4 Mb size limit on email. Our guidelines for creating your file need to be followed regardless of how your file is sent to us.
Why didn't you tell me you did not get my email? [TOP]If you need someone to keep an eye out for a particular email you send, please be sure to call the location you are sending your files to so a representative can watch for your transmission. If no one at Island Printing Centers knows your file is coming, we will not have a reason to call you.
How long does it take for you to receive my email? [TOP]Email is generally checked every 15 minutes, unless you contact an Island Printing Center to let them know your file is coming. It may take anywhere from 2-45 minutes to download your file, depending on the size. After downloading, the files are routed to our preflight department to be sorted into the work rotation.
Once you receive my file, how long does it take before you look at it and contact me if there's a problem? [TOP]Our goal is to preflight every order within 24 hours of receipt. Please keep in mind that the volume of incoming files can affect how quickly your files are reviewed. If you have emailed your files, it may not arrive immediately because it is traveling through the Internet.
Once you receive my file, how long does it take to go into production? [TOP]Once your file arrives, it is our goal to get your order into production within 24 hours. However, our preflight and graphic departments have to verify that your file has been sent to our specifications. Production time does not begin until your files are approved!
Why do I need to send my fonts? [TOP]This is the number one item that wreaks havoc with the potential success of your file output and making your deadlines. Sometimes we can have different versions of the same fonts, or not have your fonts at all. In order for your document to look the way you intended it, we need your fonts. We can not substitute fonts or try and change your file without your permission. In other words, your job has to wait until we can get in touch with you and obtain the missing font(s).
What do you mean by "creating outlines" on type? [TOP]Within three applications (Adobe Illustrator, Macromedia Freehand, and Corel Draw) there is a way to make the type into a graphic so that fonts are not needed. The application actually "draws" around each letter. In Illustrator, that feature is called "create outlines"; in Freehand, it's called "convert to path"; and in Corel Draw, it's called "text to curves".
Why do photos printed in full color need to be colored CMYK? [TOP]Full-color printing is done by using the four CMYK colors (cyan, magenta, yellow, black) to make up the final colors. Therefore, the files we send to the press need to be made up of only those four colors. If we receive files colored in another way (mode), the conversion to CMYK is done by the computer by "making up" information to resemble a CMYK mix. Often, when a file is converted from another mode to CMYK, the colors change substantially. Most notably, when converting from RGB, the colors look “washed out”.
What is the difference between CMYK and RGB? [TOP]CMYK is a color model that makes all colors from combinations of cyan, magenta, yellow, and black. It is what a press uses to make a color. Different percentages of these four colors in combination with each other make different pigments of color to use for printing. RGB (an acronym for red-green-blue) is a color model in which a given color is specified by relative amounts of the three primary colors. CMYK colors are actual pigments of color whereas RGB colors are actually made up of streams of light (similar to a light spectrum). Therefore, we cannot print using colors that are RGB, only CMYK.
What dpi do you print at? [TOP]We will print with whatever dpi is approved on your files. We recommend that you submit black and white (lineart) images scanned at least at 600 dpi, grayscale images at 300 dpi, and full-color photos at 300 dpi for the best possible quality. If your files were submitted at a different dpi than what we recommend and that resolution has been approved, that is what will print. |
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© 2000-2008 - Island Printing Centers - All Rights Reserved |